Refund & Exchange Policy

IMPORTANT NOTE BLACK FOR FRIDAY SALES

All sales are final when purchasing during our Black Friday sale from November 20th - 27th. 

 

Refund Policy:

Order Cancellations:

Orders can only be cancelled if they have not already been processed for shipping. A cancellation request must be submitted to a Client Service Advisor by phone, by calling 1 (888)342-6656.  

Order Returns:

Enjoy a FREE 14-day quality guarantee. Free returns within 14 days of purchase on unused items, excluding shipping charges. 

We will not accept exchanges or returns on personalized products. Our furniture collection is final sale. No exchanges or returns permitted. 

Order Exchanges:

We know the quality and durability of our product is top notch, as such we accept exchanges on defective items only. Exchanges (excluding furniture) must be requested within 14 days of your order. We will replace a defective product with the same item.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. To inquire about an exchange please email: info@peterjames.ca, describing your issue in detail. Pictures of the defects are required so we can determine if you are eligible for a replacement.

Once we have approved your return, we will provide you with the return instructions. Note: Depending on your location and product availability, delivery times for exchanged products will vary.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, at which point we will process your exchange.

Should you require any additional information or assistance, please do not hesitate to contact our Client Services Team at info@peterjames.ca. One of our dedicated advisors will be happy to assist you.